Solution: Litmos Training Ops
CPS HR Consulting is a self-supporting public agency providing a full range of integrated HR solutions to government and nonprofit clients across the country. Their expertise is in guiding clients in the areas of organizational strategy, recruitment and selection, classification and compensation, and training and development. CPS HR Consulting offers a wide array of soft skills courses to meet the staff development needs of public sector employees from entry level through middle management.
CPS HR launched their training business in 2004 with a homegrown database/registration system that offered limited functionality. As they ramped up their training business and clientele grew, they found their current system was not sustainable. IT staff already needed to spend dedicated time working on the training business and lacked additional bandwidth required to continue to support the old system; their accounting department was also highly affected as the customer billing process was very manual. CPS HR lacked a central database and because information was in so many different places they were losing data. They needed to make a significant change and find a solution that could help them successfully run their training business.