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Do i have to download any software?
There is no software to download, Litmos is a hosted on-demand training system. You can build, deliver and track training from anywhere you have access to the internet.
Will the Litmos team build my training courses for me?
Litmos has been specifically designed to overcome the often difficult task of building engaging training courses.

With Litmos you can rapidly build training courses by uploading your existing training material. Simply upload your PowerPoint presentations, PDF, Word, Excel and other related training documents and Litmos will automatically create a training framework around your information.

Of course if you do need assistance Litmos support is only an email away.

What web browsers does Litmos currently support?
Litmos currently supports Firefox 2+, Internet Explorer 6+ and Safari on Mac 1.2+. Javascript and Cookies must be enabled.
I can't login?
If you have your password right and you cant login you most likely do not have Javascript and Cookies enabled in your browser. These are required by Litmos to operate effectively.
Do i have to sign up to a long term contract?
No. All of the Litmos license options are based on a monthly fee and you can cancel at anytime.
How do i pay for my Litmos license?
Litmos accepts both VISA and MasterCard which are processed using the secure PaymentExpress gateway. Payments are processed on a monthly basis.
How do the user license/pricing plans work?
The pricing is based on the number of active users you can have accessing the training portal. An active user is a trainer or trainee that is accessing Litmos to learn or manage training at any point in time. A user that does not have any training in progress can be deactivated, which will block their access to Litmos but their training data will be preserved. This is useful if you manage a large number of employees but only have small groups actively participating in training at certain times.
How do i cancel my Litmos service?
To cancel your Litmos license simply send an email to support [at] litmos.com. Your account will be cancelled from that point on and there will be no further charges. There is no part month refund for time not used.
Do you provide phone support?
Yes. Phone support is provided to paid customers only. However we do prefer to manage support requests by email as it allows us to more efficiently track all issues. We aim to acknowledge all support requests within 2 hours and resolve issues with 24 hours.
Are my training modules, user profiles, test results etc safe and secure?
Yes. All Litmos accounts are protected by a 256bit SSL (HTTPS) secure connection and our servers are located in a world class data center.
Are my training courses backed up regulary?
Yes. Litmos has a contract with our service provider Fastservers to provide daily offsite backups.
Where are the Litmos servers located?
The Litmos servers are hosted and managed by Fastservers in Chicago, USA.

"The FastServers.Net Network Operations Center (NOC) is served by separate high-speed fiber optic connections and utilizes multiple Tier-1 Internet backbone providers. The facility is fitted with waterless fire-suppression systems, UPS and back-up generators, and environmental controls to ensure high-quality, uninterrupted service. The NOC is continuously monitored 24 hours a day, seven days a week. We've taken several crucial measures to make our world-class network infrastructure reliable and secure" - www.fastservers.net

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