Managers: the Good, the Bad, and the Ugly (Part VII)
Credit Taken, Credit Not Due – The Ugly One of the most destructive of all management traits is the manager...
Want to Bore Your Audience? Use PowerPoint.
Those who were around in 1990, will remember … • “The Simpsons” is aired on Fox for the first time....
Managers: the Good, the Bad, and the Ugly (Part VI)
The Thinker – The Very Good Almost every Monday, Peter Mazzola (our manager) would announce that while out riding his...
Learning Is Not a Game, But You Can Make It Fun
Going to school is a lot of work. Going to college was even more effort. So when we confront our...
Is Social Media an Oxymoron?
Please, will someone explain to me where the ‘social’ in social media is? A post on Facebook with a selfie?...
Managers: the Good, the Bad, and the Ugly (Part V)
The Truth Is in the Trenches – The Good Most of us remember the short tale by Hans Christian Anderson...
I Can Learn ‘This’ In One Training Session – NOT!
Ever tried to ice skate? You were most likely a pro after one lesson, right? Learning is a process, not...
Not Everyone Needs Everything All the Time
“Education is every day and everywhere, the only thing that you have to pay, is attention.” Tim Fargo Ever walk...
Managers: the Good, the Bad, and the Ugly (Part IV)
The Cowboy – The Ugly One story tells it all … As normal during a northwest winter, an ice storm was...
Managers: the Good, the Bad, and the Ugly (Part III)
Peter Pan, “All Children, Except One, Grow Up” – The Bad On the surface, Bob looked like a great...
Do You Automate Repetitive Training?
Every organization has a common set of curriculum needed across the enterprise. From on-boarding new employees to annual compliance courses,...
Managers: the Good, the Bad, and the Ugly (Part II)
Giant of A Manager – The Good Across the years, there have been many contributors to my own management style,...
Managers: the Good, the Bad, and the Ugly
It’s easy to be a great leader… so why are there so few? Both in and out of our work...
Most Valuable Asset
Many people think of dollars and cents when asked about assets. However, that line of thinking is like putting the...
Tamara Wanamaker Recognized by Portland Business Journal
On August 8, the Portland Business Journal recognized Litmos Healthcare’s own Tamara Wanamaker. Tamara joined Litmos Healthcare (then BridgeFront) in...
Take the 10-Question Patient Satisfaction Quiz
The author for our Customer Communication Skills online education program, the Telephone Doctor, often sends helpful tips and newsletters...
A Sneak Peek at our 2-Part HIPAA Omnibus Webinar Series
Tomorrow we begin our two-part webinar series on the HIPAA Omnibus Rule discussing the critical changes for covered entities and...
6 Secrets of Thriving Patient Satisfaction and Staff Productivity
This February we hosted Gaylyn Sher-Jan, President of OnCourse Group consultancy, in a webinar focused on how to improve employee...
3 Critical ICD-10 Questions Answered
On January 29, 2013 we hosted a webinar with HCPro’s Senior Regulatory Specialist, Jennifer Avery, CCS, CPC-H, CPC, CPC-I. In...
Health Plan Improves Compliance through Online Education
We recently had the opportunity to chat with Ellen Dunn-Malhatro, the Director of Compliance and Regulatory Affairs from the Health...
A Case for Contingency Plans in Healthcare
The election is OVER!! Thank goodness – life can continue without the constant blast of political advertising every 45 seconds...
The Impact of ICD-10 on Productivity
During normal operating cycles, most healthcare organizations do more with less to maximize cash flow — which can be...
4 Tips for Submitting HIPAA 5010 Claims
The Centers for Medicare and Medicaid Services (CMS) recently announced it will provide a 90-day grace period for enforcement...
Everyday HIPAA Violations You Might Be Making
Over the past 10 years of visiting clinics and hospitals, for business or personal reasons, it’s hard for our consultants...
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