As I was looking into a SCORM issue for a customer, I found this article from Articulate. I noticed that we use the similar steps when troubleshooting an issue with a SCORM file. However, the author of this article did a great job in explaining the whats and whys.
If you use SCORM, I would recommend checking this article out. It'll give you a better handle on what SCORM is. And although, our support team is always happy to help, sometimes helping yourself can be the fastest, easiest and most rewarding solution.
Once again, hats off to Articulate!