The Consumer Formerly Known as the Patient
With all the changes to healthcare regulations and expectations, the role of the patient is now being played by the savvy consumer. Their expectations of cost transparency and excellent customer service, greatly impacts their choice of providers and insurance plans.
Becker’s Hospital CFO published a recent study that revealed how the entire customer experience affected a patient’s future healthcare choices. It is clear that the interactions a patient has with frontline and middleline staff impacts their overall satisfaction.
Frontline price disclosure and clear billing were the issues most important to patients, followed by doctor consultations and clinical reputation. Is your staff educated on the needs most important to patients and the ways they can improve to have a positive impact on your revenue cycle?
Litmos Healthcare’s Revenue Cycle and Patient Access Education provides proven, effective online training for every member of your team, despite role and experience. Save 10% on Revenue Cycle Education through July 31.