Freshdesk Integration for Litmos
Advance helpdesk support services and increase NPS
Litmos' integration with Freshdesk gives help desk agents the ability to assign customer training courses to ticket requesters within the help desk ticket. Once a Freshdesk agent analyzes the ticket type, priority, and status, the agent response to the customer can include a range of course assignments that augment the initial service response, and provide the customer with auxiliary assistance for the ticket inquiry. This is a proven tactic to scale support services, decrease ticket volumes, and boost NPS.