Yorktel Enhances Employee Certification and Internal Training with Litmos
At Yorktel, they’re making complicated simple. Yorktel designs, integrates and manages world class video solutions that enable visual communications – anytime, anywhere, any way. From video conferencing to streaming video, media services to digital signage, Yorktel makes complicated video solutions simple. The Yorktel philosophy is clear: Simplify. Innovate. Connect.
For over 30 years, Yorktel has been the video managed services partner around the world for some of the largest business and government agencies. With over 10,000 video systems under management worldwide, more than any other video communications service provider, Yorktel has the proven expertise and global reach to deliver enterprise-quality visual communications.
The training process at Yorktel is generally decentralized, and is delivered by department managers. They had someone who ran "Lunch and Learn" programs with video conferences, but they couldn't track who attended them or if anyone learned anything from them. Yorktel is a very distributed organization, with many different offices, in many time zones, including people located at their customers' sites, which could make people feel a bit disconnected from the company at-large. They also wanted to be able to certify and train their York Force partners (subcontractors), in addition to making sure their employees stay compliant. When Yorktel applied for their ISO 27001 certification (which is a standard for Information Security), they realized they needed an LMS to help them with ongoing training.
Litmos's cloud environment helped Yorktel standardize their training processes and automate everything involved with ISO 27001. The Litmos admin is able to verify that everyone in the company has viewed the core materials for ISO 27001, and can create subsets and rules for individuals who have to take certain courses. The onboarding process is smoother through Litmos, with training courses on how to set up and use benefits, submit time sheets, and other basic things all employees need to know. In addition, Yorktel uses Litmos for essential corporate communications, including posting recordings of the CEO’s town hall speeches and for distributing the company newsletter.
Litmos helps everyone within our organization stay connected."
– Steve Peckman, VP of York Force and Customer Experience
In addition to using Litmos for ISO 27001 and onboarding, Yorktel is moving SME content into Litmos to help with ongoing training needs.
With Litmos, Yorktel has saved hours of administrators' time verifying that everyone has taken their courses.
ISO 27001 Certification
Litmos enabled Yorktel's ISO 27001 certification process run seamlessly.
Yorktel's onboarding time has been cut in half since deploying Litmos.