Gigya, Inc.’s Customer Identity Management Platform helps brands build better customer relationships by turning unknown site visitors into known, loyal and engaged customers. The company enables businesses to increase registrations and identify customers across devices, consolidate data into rich customer profiles, and provide better service, products and experiences by integrating data into marketing and service applications.
Gigya previously used an LMS that had many internal errors. Navigation wasn’t easy, the company wasn’t happy with the UI, and employees ultimately felt discouraged to use the solution. Training then had to be done completely manually, which ended up being time consuming and costly for the company to be paying for a system that wasn’t being used.
When looking for a new LMS, Gigya searched for a cost effective system that is not only user friendly, but also shows analytics that are easy to understand and includes solid reporting capabilities. They ultimately needed a training solution that would motivate managers to create courses and encourage employees to complete them.