Litmos LMS boosts growth by 300% with scalable employee training

NLC Loans is a nationally licensed direct mortgage lender that has been in business since 2003. Their primary concern is customer satisfaction. Every interaction with NLC Loans’ dedicated mortgage professionals puts the customer front and center.

Previously, NLC Loans wasn’t using a learning management system. Their VP of Training delivered live seminars locally, using webinar software to deliver training to small numbers of branches at a time. Employees were spread thin, with zero scalability; NLC Loans needed a better way of tracking training and measuring results. The fallout of the “Mortgage Meltdown” changed the landscape of training in the industry and pre-licensing and on-the-job training was no longer enough. It was in the best interests of the company and the consumer to deliver a better training program, especially with their ever-changing compliance needs.

Once the executive team was convinced that eLearning was the right move for them, they began to trial several platforms before landing with the Litmos LMS. As a fast-growing private lender, NLC Loans’ training has gone from individual “experts” teaching live classes in local offices, with occasional webinars, to soon being a 1,000+ person, national company with a growing learning and development team, committed to plug-and-play, scalable training. They have saved an enormous amount of time and money, and the LMS has fundamentally changed how their users view training.