West Bend Mutual Insurance Company
West Bend Mutual Insurance Company is an insurance carrier with customers that span many different industries. The specialty lines division of West Bend provides coverage for a very specific group of customers, including YMCAs, child care centers, and social service organizations.
West Bend provides coverage to over 200 YMCA locations across 10 states. In addition to an insurance product, West Bend evaluated the possibility of offering a value-added service which included online trainings related to safety, child abuse recognition, and emergency-preparedness to YMCA employees and volunteers.
Before implementing Litmos, West Bend utilized a small team to conduct some in-person trainings at YMCA. However, in order to provide even more services to a growing YMCA customer base, West Bend needed to increase their training offerings and effectiveness. West Bend started looking for an LMS to meet the following criteria:
- Hands-off approach for internal users.
- An intuitive way for the customer to administer courses and add users.
- The ability to host several different content file-types including: videos, pages of information and other training documents.
- A mobile application for both administrators and learners.
- Very fast time-to-deployment.