World Travel Holdings
World Travel Holdings is the world’s largest cruise agency and award-winning leisure travel company. The company encompasses a diverse collection of more than 40 industry-leading brands distributing cruises, villas, hotels, resort vacations, and luxury travel services. The company has offices distributed up and down the East Coast of the US and in Chorley, United Kingdom.
World Travel Holdings University (WTHU) is an internal program within World Travel Holdings for training employees in HR, finance, sales and marketing functions, among others. Paul McGrath oversees training and development for internal agents while Dustin Jones oversees training for the franchise side of the business. WTHU training focuses on product updates, new branding, internal policies, and business processes.
Before using Litmos for online training, World Travel Holdings University trained its direct- to-consumer staff through an internal LMS. This solution was cumbersome and would not be adequate as the company grew. Furthermore, it was very difficult to get training content to the franchise employees because they operate as a separate unit.