The CLO Holiday Wish List
It’s that time of year again, when we get to give and receive gifts. How festive and how fun, regardless...
Engaging Employees to Learn as Part of Your Customer Experience Strategy
The best customer experiences are outcomes of the best employee experiences. Employees can only deliver on great experiences by feeling...
Optimizing Ideation
I’ve a personal mantra that you have to generate a lot of ideas to get a collection of good ones....
Critical consumption of content
Of late, I find a number of my posts are about taking down silly articles. And, I find that the...
Three ways to make learners more comfortable with L&D
This holiday season, the trends around gifts for adults can be classified by one word – comfort. Adults are asking...
Training Gen Z: What Your Youngest Employees Expect From the Workplace
Once again, it's time to start worrying about a new generation coming into the workforce. In fact, the worrying has...
The Top 5 Totally Terrifying Training Mistakes
Happy Halloween! And Feliz Día de los Muertos to our friends in Mexico and Latin America! Before you get decked...
8 Ways To Use Videos In External Sales Team Online Training
Videos are memorable, entertaining, and visually engaging, which makes them the perfect addition to your external sales team online training....
3 ways to prevent employee burnout in the contact center
There is a strange dichotomy in customer service organizations. Customer service, at its core, should be joyful. It feels good...
Learning to Face Customers
Introduction Dealing with customers successfully is a critical skill for an organization, yet developing these abilities is not a given....
Hire the heart and train the brain
Hire the heart and train the brain; this is an axiom that many of us have heard before. Hire for attitude,...
Five great reasons to attend a learning conference this year
Conference season is upon us. This year is already off to quick start with an array of high-impact learning conferences, such...
See you at ATD 2017!
The ATD 2017 International Conference and Expo in Atlanta is THE place to be May 21-24! This is an awesome...
Understanding the Role of Training in the Extended Enterprise
There’s much talk about the ‘extended enterprise’ today. Folks are recognizing that links with suppliers, partners, customers, and more, means...
Is Content Curation the Future of Instructional Design?
Curation is a trending topic getting a lot of attention in the training and learning and development industry. But why?...
Mobile Virtual Reality Gets an Interactive Upgrade
In case you’re still wondering if VR is more hype than reality, you might be interested in new products that...
Make 2017 the Year of Training Effectiveness
Don’t expect better results from your training programs if you aren’t willing to change how you think about corporate training....
Why Usability is Critical in a Learning Management System
Usability and Ease of Use Ease of use means having incredibly successful usability. When your product is easy to use...
The Most Common Mistakes to Avoid When Choosing an LMS (Part 1)
There are over 700 LMS on the market. It's a minefield. Choosing the correct LMS can make or break a...
What Corporate Training Can Learn from Military Training - IITSEC Recap
If you don't work in the government, or with a company that does, then you've probably never heard of I/ITSEC. Most...
5 Ups and 5 Downs of Training for External Learners
The ups and downs of training content are all good. By "ups" I mean the business elements that are increased...
5 Tips for Improving the Value of Training in the Enterprise
Allow Employees to Create Learning Content Allowing everyone to create content is a unique idea in most L&D environments. It's hard...
The New Enterprise Learning Ecosystem is About People, Content, and Technology
Enterprise Learning Culture Puts People Before Technology Your people are at the core of the new enterprise learning ecosystem. They’ve...
Increase Employee Engagement and Happiness with Training
I'm not talking about creating a training course about employee engagement and happiness. I believe the training department can directly...