The Hospitality industry has undergone tremendous change in recent years as new technologies continue to converge with the Experience Economy. The combination of mobile-first, social media, and online reviews and apps have pushed this industry forward at an accelerated pace and made it increasingly competitive. Hospitality professionals now need continuous learning more than ever to deliver the best service possible to their guests and keep the company in good standing in the eyes (and reviews) of customers.
SAP Litmos provides a centralized learning platform to deliver onboarding and ongoing training to employees across every facet of the company, from desk clerks to kitchen staff to housekeeping. Because courses and learning paths can be assigned by role, manual tasks are dramatically reduced, and all activity is automatically tracked for streamlined management and enforcement. It’s the simple, flexible solution for workers who may not have high technical skills and may not have a traditional work area at which to sit and learn.