According to Brandon Hall Group’s HCM Outlook 2019 Survey, improving the customer experience is the number one business priority for companies heading into the new year. Companies often underestimate the full impact learning can have on customer experience. Beyond customer service training, everything from compliance to information security and more can have an effect.
Join David Wentworth, Principal Analyst with Brandon Hall Group, and Tim Duranleau, VP of Marketing at SAP Litmos, as they explore the various ways learning can help create great customer experiences, and the types of learning that can have the most impact.
Discussion topics include:
- Customer experience elements
- Where learning intersects with the customer experience
- Use cases