Competencies focuses on helping LITMOS platform admins determine skill gaps in their learners and target training to meet those gaps. Learners can be enrolled in specific assignments that will ensure that the learners obtain the skills they need to have in order for the learner to gain or maintain competence in a specific job role.

Enable and Set Up Competencies

Litmos Competencies is not a premium feature. To enable, Account owners will navigate to Account Settings > Litmos Features > Competencies and select enable, and then create the Competencies, Skills and Job Roles.

The Competencies feature is composed of:

• Competencies – Collections of skills

• Competency Types – This is a grouping of competencies. These are optional.

• Skills – Hard and soft skills that must be obtained to gain competence in the subject matter. They are grouped together to form each competency

• Job Roles – A learner’s job position within the company.

Note: It’s dependent on your use case how to group Skills together and which Competencies and Skills are important to your business and essential for you learners in their roles. The relationships between Competencies, Skills and Job Roles are the key to setting up the Competencies features.

Manage Skills

Skills are the hard and soft skills that must be obtained by a learner to gain competence in the subject. Skills are grouped together to from each competency. Skills are also mapped to Courses or Learning Paths so that when these are completed the learner attains the mapped Skills.

Add/Edit Skills

Account Owners can manage skills via Account Settings>Litmos Features> Competencies.

Select Skills Tab

Click Add New Skill or Click Skill name to edit

Add details

• Skill Name* (Required field)

• Description

• Skill Course Mapping Section (Selecting the courses that can be completed to attain the skill)

  • Click Add Course or Add Learning Path

  • Course or Learning Path will appear in modal

• Select Courses or Learning Paths

• Click Select

Click Save

Administrator is returned to Skills tab.

Mapping Skills via Courses or Learning Paths

Mapping skills to Courses or Learning Paths can also be done directly from the CoursesLearning Paths themselves. Administrators can navigate to Courses and select the Courses or Learning Paths tab.

Search for the CourseLearning Path.

Select Settings

Scroll to Competencies- Skill Mapping

Select Add Skill

Search for Skills and select those you wish to map to the Course/Learning Path

Click Select to update.

The Skill/s will now be displayed under Competencies -Skill Mapping

Manage Competencies

Account Owners can manage competencies via Account Settings>Litmos Features> Competencies.

Select Competencies Tab

Add/Edit Competency

Click Add New Competency or Click Competency name to edit.

Add details

• Competency Name* (Required fields)

• Description

• Active

• Type

• Skill Mapping Section (Maps the skills that make up this Competency)

  • Click Add Skill

  • Select Skills

  • Click Select

  • Skill Names will appear under skill mapping section

Click Save

Account Owner is returned to Competencies tab

Manage Competency Types

Competency Types are optional groupings of Competencies.

Navigate to Account Settings>Litmos Features> Competencies

Select the Competency Types Tab

Add/Edit Competency Types

Click Add Competency Type or Click Competency Type name to edit

Add details:

• Type Name (Required field)

• Description

Click Save

Administrator is returned to Competency Types Tab

Job Roles

Job Roles are a key piece of the competency framework.

Job Roles can either be imported or added manually for each organization via Account Settings>Litmos Features> Competencies.

Competencies are then mapped to Job Roles

Job Roles need to be assigned to users in order to see competencies achieved and then assign Learning to fill competency/skill gaps.

Importing Job Roles

Account Owner can navigate to Account Settings>Litmos Features> Competencies.

Select the Job Roles Tab

Click Import Job Roles

Job Roles can be imported from the Title field, a Legacy or Advanced Custom Fields or Imported via a CSV file.

Select the Import Option:

• Title field

• Legacy Custom Field

• Advanced Custom User Field

• Import File

Click Select

Title

If Title is selected, all title fields will be checked and a count of unique values displayed.

A sample of your organization’s Title data will be displayed.

Click import to import any values into the Job Roles.

The number of imported values will be confirmed.

Legacy Custom Fields

If Legacy Custom Field is selected, then all available Legacy Custom field names will be displayed.

Select the Legacy Custom Field you want to import the Job Role value from.

A sample of your organization’s data will be displayed. This will help to confirm you have selected the right legacy custom field to import data from.

Click Import

The number of imported values will be confirmed.

Advanced Custom User Fields

If Advanced Custom User Field is selected, then all available custom user field values will be displayed (Excluding Dates and Numbers).

Select the Advanced Custom User Field you want to import the Job Role value from.

A sample of your organization’s data will be displayed. This will help to confirm you have selected the right legacy custom field to import data from.

Click Import.

The number of imported values will be confirmed.

Import File

If import files is selected, Account owners can upload a CSV to import their Job Roles.

Select Import File

Download the template file

Complete the template file (only the Job Role name field is required)

Upload the file

Select the option ‘Send Email’ if you would like a confirmation email on completion

Select the first row of my file contains column titles if you have included these in your file

Click Import.

You will receive confirmation of the job roles imported once the import completes.

Job Role Imports

Once imported, job roles are independent of the import source and can be edited/deleted.

Imports can be run again if there are new values you would like to import into the Job Roles. Only new unique values will be imported.

Once Job Roles are imported, each role needs to be mapped to the Competencies that are required for it.

Add Job Roles Manually

When the Account Owner would prefer to manually add roles or has already completed the initial import and wants to add additional roles, they can be added via the Add Job Role button.

Navigate to Account Settings>Litmos Features> Competencies

Select the Job Roles Tab

Click Add Job Role

Add details:

• Job Role Name* (Required field)

• Competency Mapping Section

  • Click Add Competency

  • Select Competencies

  • Click Select

  • Competency Names will appear under competency mapping section

Click Save

You will be returned to the Job Roles Tab

Once saved, Job Roles can be added to user Profiles.

Assign Job Roles to Users

Manually Assign a Job Role to User

Once a Job Role has been created (and where the competencies feature is enabled), a job role can be manually assigned to a user via People. Job roles will be visible as a searchable drop down in the user’s profile. .

Job roles are not mandatory, even when competencies are enabled. Competency gaps cannot be identified for an individual user where they do not have a job role (or where that job role is not mapped to competencies).

Managing Individual learners

Reviewing current competencies

To view a user’s current competencies, The competencies feature must be enabled and the learner must have a job role already assigned.

An Account Owner/ Administrator and Team Admin/Team Leader (with Manage People permissions) can navigate to the People Menu..

Search for a User

Select Person and Competencies tab to see the skills and completions each person has obtained (or needs to obtain) to earn a “competency”.

In cases where learners are missing certain skills, administrators can assign the relevant training to those learners to help them earn competencies. Clicking on the Assign button will display the courses available that meet the learner’s skill gap.

Learner View of Competencies

Learners can view the Skills and Competencies they have attained within the Achievements tab of the Learner View.

As a course is completed the skills attained are calculated. (This is updated every 10 mins). By gaining new Skills, learners become more competent in their respective Job Roles