Emotion in learning (Part 1)
The secret behind learning design? Emotion. You know the old saying:"leave the emotion out of it." I'm here to advise you...
What NOT to do in L&D
As do most articles in the L&D space, I frequently talk about what we should do. And, it occurred to...
2018 in the Rearview Mirror
We perceive time subjectively. The past year simultaneously crept along at a snail’s pace and flew by, and here we...
The CLO Holiday Wish List
It’s that time of year again, when we get to give and receive gifts. How festive and how fun, regardless...
Engaging Employees to Learn as Part of Your Customer Experience Strategy
The best customer experiences are outcomes of the best employee experiences. Employees can only deliver on great experiences by feeling...
Optimizing Ideation
I’ve a personal mantra that you have to generate a lot of ideas to get a collection of good ones....
Training Gen Z: What Your Youngest Employees Expect From the Workplace
Once again, it's time to start worrying about a new generation coming into the workforce. In fact, the worrying has...
3 ways to prevent employee burnout in the contact center
There is a strange dichotomy in customer service organizations. Customer service, at its core, should be joyful. It feels good...
Learning to Face Customers
Introduction Dealing with customers successfully is a critical skill for an organization, yet developing these abilities is not a given....
5 Steps L&D Can Take to Support HR Employee Advocacy Projects
Employee advocacy is about allowing employees to share your company story and messages with their networks. In some cases the...
The New Enterprise Learning Ecosystem is About People, Content, and Technology
Enterprise Learning Culture Puts People Before Technology Your people are at the core of the new enterprise learning ecosystem. They’ve...
The Realities of Artificial Intelligence and Adaptive Learning
Feature post by Clark Quinn There’s been quite the spate of discussion of late about Artificial Intelligence (AI) and adaptive...
Why L&D Should Lead Organizational Culture Change
As the pressure of increasing change drives a need for organizational agility, the cry for innovation is heard. Executives recognize...
5 Types of Content to Deliver via Your LMS
*This is a guest post from our featured blogger Ant Pugh. If you are looking to invest in an LMS...
L&D Talk: New Cohost and New Name for Mondays!
Monday's just got a lot more fun! Join your L&D and Training colleagues in blab.im to discuss the disruption in our...
Why Training Must Align with Organizational Goals
Organizational Imperatives The pressures on organizations aren’t lessening; the pressure to be more agile and adapt continue to increase. And...
The Power of Modular Course Design
I recently blogged about modular design, presented on modular course design, and will be presenting more on modular design at...
Why Instructional Design is No Longer Trending
Why has the interest in instructional design declined over the last 12 years? Some say it's dead, others say...
The Future of L&D in the New World of Work
This article from HBR.org got me thinking more about how Training, Learning and Development fit into the future of work. Over...
How to Improve Learning Retention by Over 300% - Hint: Don't Bore me!
I attended the Edtech day of Phoenix Startup Week last week. And today some of the presentations went live on slideshare....
Spontaneous Social Learning: Trigger, Content, Action, Outreach
This post started out with a management/leadership topic. And you can see the video below that resulted from serendipitous social outreach....
How Meaningful Measurement Leads to L&D Success
One of the great failures of today’s L&D is a fundamental lack of meaningful measurement. The data reported too...
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