Advance helpdesk support services and increase NPS
Freshdesk is a cloud-based customer support platform that was founded with the mission of enabling companies of all sizes to provide great customer service. Their goal is simple: make it easy for brands to talk to their customers and make it easy for users to get in touch with businesses.
SAP Litmos' integration with Freshdesk gives help desk agents the ability to assign customer training courses to ticket requesters within the help desk ticket. Once a Freshdesk agent analyzes the ticket type, priority, and status, the agent response to the customer can include a range of course assignments that augment the initial service response, and provide the customer with auxiliary assistance for the ticket inquiry. This is a proven tactic to scale support services, decrease ticket volumes, and boost NPS.