Contratación de empleados para brindar excelentes experiencias
It’s generally accepted that onboarding employees is a critical first step in their employee experience. It’s also good for the...
It’s generally accepted that onboarding employees is a critical first step in their employee experience. It’s also good for the...
The Automotive industry has undergone substantial changes in the past several years with the introduction of advanced robotics and other...
You’ve heard it for the past few years; we’ve entered the Experience Economy. Brand loyalty is now built primarily on...
A little more than a year ago, SAP implored other tech companies, “Don’t be creepy!” The request was in regard...
Business leaders are concerned about keeping up with future demands from customers, and rightfully so. In a recent survey conducted...
One of the robust issues for organizations is purpose. It’s become a rallying cry for organizations to address the dilemma...
The Experience Economy has changed the way businesses compete. Today, good experiences are table stakes; it takes GREAT experiences to...
I had the wonderful opportunity to speak to a group of learning professionals and others at SAP Customer Experience LIVE...
Before I jump into today’s post, All Roads Lead to Customer Experience, please allow me to invite SAP Customer Experience LIVE...
How important is customer satisfaction and experience, and what does it have to do with learning and development? There is...
Training is more than we often think it is. It’s a way to teach standards, procedures, processes. It’s also a way...
Transformations are everywhere lately. We’re talking about and hearing about digital transformation, business transformation, transformation acceleration and cultural transformation in...
Customer churn. If you haven’t heard the term before, it refers to the upheaval that happens when existing customers end...
There is a strange dichotomy in customer service organizations. Customer service, at its core, should be joyful. It feels good...
Introduction Dealing with customers successfully is a critical skill for an organization, yet developing these abilities is not a given....
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