
How to Get Your Customer Service Team to Embrace Training
Tired of listening to your customer service team gripe about “more training?” It’s a common problem for customer service leaders,...
Tired of listening to your customer service team gripe about “more training?” It’s a common problem for customer service leaders,...
There are a lot of reasons not to invest in training for gig workers. For one thing, mandatory training for...
Customer churn. If you haven’t heard the term before, it refers to the upheaval that happens when existing customers end...
By Nancy Friedman, President of the Telephone Doctor If your job entails taking calls or working with unhappy, irate customers,...
Companies with new products generally lack good customer support at the beginning of their product launch. However, when you find...
By Nancy Friedman, the Telephone Doctor We hear what bugs people a lot in customer service – and often. One...
On my past few posts, I’ve pointed out some good customer service…now let’s look at the impact of a negative...
What makes a customer interaction successful … the first 17 seconds. I called a wireless phone company yesterday about my...
Olympic Stars – Good Customer Communication Skills? While thinking about my next post, I was reminded of the Winter Olympics…which...
© 2021 SAP Litmos. All rights reserved.