Knowledge is Hope: Training in Times of Change & Challenge
Let me start by articulating the most important point of this post: during these exceptionally challenging times, SAP Litmos is...
Pro Tips for Working from Home Effectively
If you clicked a link to read this, you’re likely working from home. Since mid-March, because of the coronavirus pandemic,...
For the Love of Learning: Love Your Customers
It’s a great time to be a consumer (in both B2C and B2B) because there are so many innovative, exciting...
3 Gifts to Give Every Learner
Happy holidays, everyone! As we enjoy this week of celebration and gift-giving, it got me thinking about the presents we...
Capacitación en organizaciones sin fines de lucro: cómo las Girl Scouts de San Diego forman a sus voluntarios
When Girl Scouts San Diego (GSSD), was looking for a way to train its troop leaders, the organization faced a...
5 Types of Learning Content You Should Buy Off the Shelf
A successful workplace training program should have custom-created content. After all, you need your employees to have knowledge specific to...
Thinking Beyond the Course
A client bought some of my time, and we’re working with a series of regular meetings with me serving as...
5 Ways Mobile Learning Helps You Connect with Your Remote Sales Team
More employees than ever are working remotely. According to Globalworkplaceanalytics.com, the number of employees who work from home has grown...
Video Assessments: The Human Connection eLearners Need to Succeed
Anyone who has ever taught a class or managed training knows one thing: not all learners are stars in class....
Why Gamification is a Natural Fit for Sales Training
Salespeople are notoriously tough. They have to be: it’s their job to hunt down prospects who will buy from them. ...
Top 3 Reasons Your Salespeople Need Ongoing, Online Training
Picture this scenario. An employee gets hired as an Account Executive at a reputable and fast-growing startup focused on building...
Essential Training KPIs You Should Be Measuring
Your leaders are demanding value for the money they invest in training. How do you demonstrate beyond doubt that your...
What to Do When Partners Don’t Take Your Training
Your partners are the face of your brand. They sell your product, service it and market it. They’re the ones...
Does Your Sales Team Have Bad CX Habits?
Leaders want to deliver exceptional experiences. We all want to deliver for our customers, starting with a sales experience that...
6 Ways to Overcome Resistance to Gig Worker Training
Last year, model and cookbook author Chrissy Teigen put in a grocery order with a shopping service. She ordered 5...
Chalk up a Win-Win with Customer Training
The Experience Economy has changed the way businesses compete. Today, good experiences are table stakes; it takes GREAT experiences to...
4 Reasons to Invest in Training Gig Workers
There are a lot of reasons not to invest in training for gig workers. For one thing, mandatory training for...
Expectations, Education and Exceptional Experiences
I had the wonderful opportunity to speak to a group of learning professionals and others at SAP Customer Experience LIVE...
Getting Formal About Informal Learning
My Internet Time Alliance colleague, Charles Jennings, pointed me to this interesting article by Andries De Grip, titled "The importance...
Learning, what is it good for?
David Wilson, Founder and CEO at Fosway Group, Europe’s #1 HR industry analyst, joins us to share his thoughts on...
The importance of partner training
Imagine you’re a major company in the B2B space. Your sales are mostly handled by your channel partners, and to...
Supporting Gig Worker Performance
The Gig Economy is a thing. What I mean here is that there are an increasing number of companies using...
How technology is changing training in the airline industry
The aviation industry is facing a major personnel shortage. According to Boeing’s 2018 Pilot and Technician report, airlines will need...
Learning still isn’t very learner-centric
Learners are inching closer to the center of learning but still have a way to go. For the better part...