In the Experience Economy, expectations on Retailers have never been higher. Customers want a consistent omni-channel experience whether they’re shopping in one of your “brick and mortar” stores or calling your service line for help with a return. It’s a daunting challenge to keep every employee properly trained to deliver top-notch experiences, especially in an industry with predictably high turnover and often with many new entrants to the workforce in general.
SAP Litmos gives you a centralized, automated learning solution to quickly onboard new people as well as provide continual training to develop the skills of existing staff. It reduces manual work with easy course assignment and built-in tracking to confirm what courses have been completed and to see who may need extra encouragement from management. Employees will love how quick and simple it is to access and accomplish training that helps them excel at their jobs.
Tracking and reporting
