Litmos is the most used and widely accepted online learning for revenue cycle and patient access staff. This training has proven time and again to increase financial performance, as staff learn best practices from experts quickly and efficiently. Ask about NAHAM key performance indicators (KPI’s) program within your revenue cycle education, while earning education credit.
Learn more about these specific education programs below:
Revenue Cycle Career Ladder and Certification Program
This program is ideal for organizations where roles are blended and you’d like employees to be knowledgeable in all areas of the revenue cycle. Start employees at the 101 level, certify their knowledge, and move them up to 201, and eventually 301. It’s a great basis for incentives and raises, with proven financial outcomes, certified by both NAHAM and AAHAM.
Leadership and management skills
If being a successful leader or manager and improving your healthcare organization’s revenue is top of mind, then take a look at these Revenue Cycle courses. This content pack includes three hours of training addressing key competency gaps for leaders and managers in the revenue cycle. Topics include:
Denial management:
Denials negatively impact revenue; how do you manage denials without decreasing patient satisfaction? Understand best practices to yield success for claims denial management, including an overall strategy, defining key performance indicators, identifying the effects of ICD-10, implementation of an audit process, and leveraging available technology.
Patient Access Management:
The patient access team kicks off the entire patient encounter, and has an important responsibility to get it right the first time. Learn how patient access managers can help their employees; department and overall revenue cycle achieve success within their organization. Those keys to success are focused on ensuring an outstanding patient experience, understanding and promoting the power of software as a work tool and becoming a good partner within the revenue cycle team.
Cleaning Up the Revenue Cycle:
Healthy financial outcomes depend on the efficiency of each step within your revenue cycle process. Focusing on cleaning up the downstream portion of the revenue cycle provides many opportunities for improving the financial performance of your organization. Additionally, you will find strategies for monitoring your performance improvements and refining policies and processes that streamline your workflows and decrease your downstream necessities for reworks, re-bills, and outsourced collections.
Budgeting and KPIs:
Understanding how to provide a basic budgeting framework for the health care administrator or manager, who has limited training in accounting and finance for the medical practice, is imperative for revenue cycle success. Learn how to define and outline the basic steps in the budgeting process, lists the uses for different types of budgets, and identifies the ways budget and practice performance should be tracked. Development and practical use of key performance indicators (KPIs) in a healthcare organization allow you to measure your financial success.
Other topics in the library include:
Getting Generations to Work Together
Cost Containment
Becoming a Presenter with Purpose
How to Delegate Effectively
Managing Employee Performance
Interviewing and Hiring While Protecting Yourself and Your Organization
Employment Law 101: What Every Manager Needs to Know
Improving Outpatient Cash Flow, Billing & Collections Education
Does your staff understand basic coding, medical necessity and the Advanced Beneficiary Notice, as well as the importance of collecting payment from patients upon every visit? Discover BridgeFront’s Improving Outpatient Cash Flow, Billing and Collections online education program. The complexities of teaching patient intake and billing processes is now made easy.
Administrative staff, including front desk, intake, billing, medical records, and coders, and even new clinical staff in your office can benefit from this education. By making this a part of your new staff onboarding education, clinicians learn how all parts of your office work together to increase revenue; charting/documenting will also improve in specificity.
Medical Collections Skills
Successful medical collections requires a staff with the skills to handle difficult situations and negotiations with patients. And, in today’s economy with the high number of uninsured and underinsured patients, training is more critical than ever before. This e-learning is a quick, yet thorough three-hour program that instructs on the critical topics for successful collections. This program covers the following subjects:
- Effective communication styles
- Triaging method
- Communication barriers
- Stages of the collection process
- Handling patient objections
- Quality assurance methods
- Assumptions, presumptions and misconceptions.
Collections education can improve your organization’s performance by providing an affordable, consistent collection skill training program for on-boarding new employees, developing and accelerating skills of existing employees, reducing staff turnover, and improving patient satisfaction. Courses are effective for both onboarding and refreshing veterans. Managers can assign courses, set due dates, send reminder emails, and track progress and performance of every employee enrolled. It’s quick and simple.
Annual Compliance
This program provides a review of key regulations for your entire revenue cycle team. It is designed to be taken each year as part of your annual compliance training. There are seven online courses and it will take approximately three hours to complete. Recommended roles include: Patient Access, Patient Billing, Physician Office Staff, HIM, and Financial Counselors. It also supports certification at the following associations: NAHAM: 3.75 CEU and AAHAM: 7.5 CEU.
Medical Terminology
Medical terminology is a specialized language with its own distinct vocabulary and ways of stringing together words in an understandable, acceptable format. From basic medical terminology to medical terminology roots – these online courses are for beginners and advanced employees in healthcare registration, billing, collections and customer service.
Patient Engagement
This online education program is essential for all staff in a provider or hospital setting to improve the patient experience. Every task your staff performs affects the patient—whether they are in a patient-facing role or not. This training series guides staff in how to provide extraordinary sensitivity, care and compassion to customers and patients—whether it’s on the phone, via email or face-to-face. Courses include these topics: creating exceptional patient experiences, telephone communication skills, positive collaboration and teamwork, and professional email communication.
