Selling is hard. Training shouldn't make it harder.
Selling is hard. There, I’ve said it. Sales reps and sales managers have difficult jobs and it takes a special...
Life in the Fast Lane: Training for the Automotive Industry
The Automotive industry has undergone substantial changes in the past several years with the introduction of advanced robotics and other...
Extreme Engagement in Corporate Learning
I’ve written before about learning experience design, but I want to take it a bit further. I think we can,...
Next-gen Retail Training: Can Salespeople Really Change Lives?
You've heard it for the past few years; we've entered the Experience Economy. Brand loyalty is now built primarily on...
Training to Create a Barrier-free Work Environment
Did you know that nearly one in five people are living with disability? Maybe that sounds high to you. You...
5 Ways Mobile Learning Helps You Connect with Your Remote Sales Team
More employees than ever are working remotely. According to Globalworkplaceanalytics.com, the number of employees who work from home has grown...
Video Assessments: The Human Connection eLearners Need to Succeed
Anyone who has ever taught a class or managed training knows one thing: not all learners are stars in class....
Smarter employee evaluation
What do you use as a basis for evaluation of employees? It’s easy to have a simple measure, such as...
SAP Litmos et TTEC remportent une médaille d'or de Brandon Hall Group
SAP Litmos a eu l'honneur de remporter la médaille d'or du prix Best Advance in Leadership Development de Brandon Hall Group en 2019...
Why Gamification is a Natural Fit for Sales Training
Salespeople are notoriously tough. They have to be: it’s their job to hunt down prospects who will buy from them. ...
Your Culture Needs More CX Training
Business leaders are concerned about keeping up with future demands from customers, and rightfully so. In a recent survey conducted...
Top 3 Reasons Your Salespeople Need Ongoing, Online Training
Picture this scenario. An employee gets hired as an Account Executive at a reputable and fast-growing startup focused on building...
Does Your Sales Team Have Bad CX Habits?
Leaders want to deliver exceptional experiences. We all want to deliver for our customers, starting with a sales experience that...
Managers are the key to learning and development
For as much time as we spend talking about learning management, companies do not seem to spend a lot of...
Expectations, Education and Exceptional Experiences
I had the wonderful opportunity to speak to a group of learning professionals and others at SAP Customer Experience LIVE...
Getting Formal About Informal Learning
My Internet Time Alliance colleague, Charles Jennings, pointed me to this interesting article by Andries De Grip, titled "The importance...
What’s Learning’s Role in Customer Satisfaction
How important is customer satisfaction and experience, and what does it have to do with learning and development? There is...
How emotions influence education
Do you know how your learners feel about their learning experiences? The more we learn about emotions, the more we...
How technology is changing training in the airline industry
The aviation industry is facing a major personnel shortage. According to Boeing’s 2018 Pilot and Technician report, airlines will need...
Learning still isn’t very learner-centric
Learners are inching closer to the center of learning but still have a way to go. For the better part...
8 Skills That Are Often Overlooked In Customer Service Online Training
Are you offering your customer service team the resources they need to keep your customers loyal? In this article, I...