Looking Back on a Great 2019
Every year seems to fly by faster than the last, doesn't it? Well, 2019 was no exception. Hopefully, you're still...
3 Gifts to Give Every Learner
Happy holidays, everyone! As we enjoy this week of celebration and gift-giving, it got me thinking about the presents we...
Training in 2020: Five Priorities for the New Year
2020 is around the corner. Is your training program ready for the new year? If so, you’re not alone. Organizations...
Corporate Training Content: Directions in Curation
One of the mantras I’ve championed is "curation over creation." And I still believe it. It’s just that the task...
Customer experience isn't my job
Is customer experience everyone’s job? Yes… and no. It’s a little too easy to state that it’s everyone’s job because...
Training from the mall this month?
‘Tis the season for PTO. Workers will be working a lot less this month. From family obligations to holiday-related events...
Selling is hard. Training shouldn't make it harder.
Selling is hard. There, I’ve said it. Sales reps and sales managers have difficult jobs and it takes a special...
Why Non-Customer-Facing Teams Need Customer Experience Training
There is a common refrain (dare I say, excuse?) from teams who don’t see themselves as dealing with customers. They...
SAP Litmos Rocked L&D Innovation and Tech Fest in Sydney!
Wow, what a week it’s been for the SAP Litmos ANZ team! We couldn’t be prouder to sponsor two days...
Les cinq ingrédients d’une formation réussie
Oh, Thanksgiving dinner. There’s something for everyone — turkey, mashed potatoes, veggies and – of course — pumpkin pie. It doesn’t matter if...
Clark Quinn
Christopher Pappas
Shannon Tipton