A division of Police and Nurses Limited, P&N Bank is one of the largest customer-owned banks in Australia. P&N Bank has operated from of Perth, Western Australia, for some 40 years with 350 staff across WA. The Bank offers retail banking services via 15 branches, online banking services, and a Perth-based Contact Centre.

With a core value of “Improve and Learn,” P&N Bank staff have adopted a continuous improvement mindset. This is embedded across all aspects of their learning and coaching rhythms. Effective online training is therefore vital in ensuring P&N Bank’s staff are compliant with banking regulations and their workplace obligations. It’s also an important tool when it comes to developing P&N Bank’s people, helping them become the best they can be.

P&N Bank chose the SAP Litmos online training platform because it enabled their digital learning strategy to create an adaptive workforce of the future. With SAP Litmos, they can make learning opportunities accessible to their staff anywhere, any time. Single sign-on forms a crucial part of the P&N Bank’s omnipresent learning ecosystem with roll out of the online learning app planned in the future. Once deployed, staff will be able to log onto their training during their commute, lunch break, or at their convenience outside of the office.

P&N Bank staff possess a strong appetite for professional development and with a significant number spread throughout the branch network, access to digital learning solutions are not only efficient but effective. The SAP Litmos Training platform offers a simple training solution that saves time traveling to a training location, thereby improving productivity.

SAP Litmos has helped P&N Bank create efficiencies in existing processes, which improves staff engagement levels. It’s easy for system administrators to see compliance completion rates, who are the most active users and to quickly create accurate reports. This has greatly reduced administrative load. Administrators can also create targeted learning paths, using both P&N Bank internal content and modules from the SAP Litmos online course library. In this way, administrators can tailor learning specifically for different roles and teams within the business.

Additionally, P&N Bank’s training program benefits from the Aha! Community. SAP Litmos creates an Aha! profile for each customer, encouraging them to submit their ideas for areas of improvement and to give feedback. SAP Litmos then reviews this feedback, to see how they can improve their product for their customers. This resonates with the P&N Bank’s “Improve and Learn” value.

Since implementation five months ago, staff has accessed 240+ unique courses from the SAP Litmos content library. There was a recorded average of 25-30 logins per day. P&N Bank staff also gave each course an average satisfaction rating of 4.78 out of 5. SAP Litmos has been well received by P&N Bank staff and has especially resonated with the Contact Centre and branch staff.