Travel Counsellors are a global travel franchise business headquartered in Manchester, England, with operations in seven countries around the world. The company specializes in bespoke holidays and business travel, and has more than 1,800 travel agents globally, running their own home-based franchises.
They chose SAP Litmos because it enabled them to personalize training to individual learners looking to build their franchise businesses, develop their product knowledge, and improve their sales skills.
They now use SAP Litmos to deploy their global employee and franchise training, enabling them to produce high-quality, world-class training. As a result of the new training program, they’ve increased sales and productivity by 18 percent.
“It gave us a platform that was easy to use, quick to implement globally, and we had access to fantastic content that we could blend with our own self-authored learning that allowed us to produce really good, high-quality, world-class training. Since we introduced the system… we have seen engagement levels double.”
Ben Calderbank
Global Learning Technologies Manager