Your training programs are already robust. But are they really helping you help your customers in the right ways? Are your employees trained on how to clearly articulate and deliver your customer experience (CX) goals and mission?
In this interactive and fun webinar, Jeannie Walters, recognized CX expert and speaker, will help you connect your training experience with your customer experience, and explain why it’s so important to do so! She’ll discuss what your customers really want and how to train your employees to those goals. You’ll learn from case studies, data, and some entertaining real-world stories, and walk away feeling empowered to lead your training efforts in a whole new way on behalf of your customers.
- What EVERY employee needs to know about their role with customer experience
- Why your training experience should reflect your ideal customer experience
- How to connect every training touchpoint with your bigger goals around customer experience
About Jeannie Walters:
Jeannie Walters is the CEO/Founder of Experience Investigators by 360Connext, a global Customer Experience consulting, training and content firm. She has 20 years of experience helping companies improve loyalty and retention, employee engagement, and overall customer experience. She is a sought-after keynote speaker, trainer and workshop leader.
Jeannie is a Certified Customer Experience Professional (CCXP,) a CX Expert Panel member for the Customer Experience Professionals Association, a Professional Member of the National Speakers Association, a LinkedIn Learning/Lynda.com Instructor and a TEDx speaker.
She’s passionate about making the everyday interactions we all have as customers better and writes, speaks, studies and trains on customer experience issues around the world. Her mission is “To Create Fewer Ruined Days for Customers.”