The Exceptional Patient Experience – 16 Rules to Live By
In this course, we will concentrate on your relationship with your health care customers—including patients and their families. We’ll also touch on your interactions with internal customers, including coworkers and colleagues.
- Understand the importance of treating health care customers with sensitivity, empathy and respect.
- Demonstrate how to provide timely, expert and accurate help to patients.
- Identify how to interact appropriately with your colleagues.