Essentials of Telephone Communication Skills
This course helps you take a fresh look at your telephone habits and identify ways to fine tune them so when you’re on the phone, you not only get the results, you also leave the person on the other end of the line impressed by you and your organization. The skills presented here take into account your busy schedule as well as the special needs of your external and internal customers.
- Identify why a customer is calling.
- Calmly handle a caller who is upset.
- Understand the importance of representing both yourself and your organization positively every time you’re on the phone.