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Posts tagged "customer experience"

素晴らしい体験ができる新人研修

素晴らしい体験ができる新人研修

Jan 29, 2020

It’s generally accepted that onboarding employees is a critical first step in their employee experience. It’s also good for the...

Life in the Fast Lane: Training for the Automotive Industry

Life in the Fast Lane: Training for the Automotive Industry

Nov 21, 2019

The Automotive industry has undergone substantial changes in the past several years with the introduction of advanced robotics and other...

Next-gen Retail Training: Can Salespeople Really Change Lives?

Next-gen Retail Training: Can Salespeople Really Change Lives?

Nov 12, 2019

You’ve heard it for the past few years; we’ve entered the Experience Economy. Brand loyalty is now built primarily on...

Salespeople: It’s Halloween but Don’t Be Creepy

Salespeople: It’s Halloween but Don’t Be Creepy

Oct 30, 2019

A little more than a year ago, SAP implored other tech companies, “Don’t be creepy!” The request was in regard...

Your Culture Needs More CX Training

Your Culture Needs More CX Training

Aug 7, 2019

Business leaders are concerned about keeping up with future demands from customers, and rightfully so. In a recent survey conducted...

What’s L&D’s Role in Supporting the Brand Promise?

What’s L&D’s Role in Supporting the Brand Promise?

Jul 25, 2019

One of the robust issues for organizations is purpose. It’s become a rallying cry for organizations to address the dilemma...

Chalk up a Win-Win with Customer Training

Chalk up a Win-Win with Customer Training

Jun 11, 2019

The Experience Economy has changed the way businesses compete. Today, good experiences are table stakes; it takes GREAT experiences to...

Expectations, Education and Exceptional Experiences

Expectations, Education and Exceptional Experiences

May 23, 2019

I had the wonderful opportunity to speak to a group of learning professionals and others at SAP Customer Experience LIVE...

All Roads Lead to Customer Experience

All Roads Lead to Customer Experience

May 6, 2019

Before I jump into today’s post, All Roads Lead to Customer Experience, please allow me to invite SAP Customer Experience LIVE...

What’s Learning’s Role in Customer Satisfaction

What’s Learning’s Role in Customer Satisfaction

Mar 29, 2019

How important is customer satisfaction and experience, and what does it have to do with learning and development? There is...

How training sets the stage for your customer experience

How training sets the stage for your customer experience

Feb 21, 2019

Training is more than we often think it is. It’s a way to teach standards, procedures, processes. It’s also a way...

3 customer-centric ideas to rock your cultural transformation

3 customer-centric ideas to rock your cultural transformation

Jan 31, 2019

Transformations are everywhere lately. We’re talking about and hearing about digital transformation, business transformation, transformation acceleration and cultural transformation in...

How Training Keeps Your Customers Coming Back For More

How Training Keeps Your Customers Coming Back For More

Dec 6, 2018

Customer churn. If you haven’t heard the term before, it refers to the upheaval that happens when existing customers end...

3 ways to prevent employee burnout in the contact center

3 ways to prevent employee burnout in the contact center

Oct 9, 2018

There is a strange dichotomy in customer service organizations. Customer service, at its core, should be joyful. It feels good...

Learning to Face Customers

Learning to Face Customers

Oct 3, 2018

Introduction Dealing with customers successfully is a critical skill for an organization, yet developing these abilities is not a given....

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