How to Get Your Customer Service Team to Embrace Training
Tired of listening to your customer service team gripe about “more training?” It's a common problem for customer service leaders,...
4 Reasons to Invest in Training Gig Workers
There are a lot of reasons not to invest in training for gig workers. For one thing, mandatory training for...
How Training Keeps Your Customers Coming Back For More
Customer churn. If you haven’t heard the term before, it refers to the upheaval that happens when existing customers end...
4 Steps to Handling an Irate Customer
By Nancy Friedman, President of the Telephone Doctor If your job entails taking calls or working with unhappy, irate customers,...
Break the Mold with Stellar Customer Service
Companies with new products generally lack good customer support at the beginning of their product launch. However, when you find...
‘No Problem’ Is Apparently a Problem
By Nancy Friedman, the Telephone Doctor We hear what bugs people a lot in customer service – and often. One...
Financial Effects of Bad Customer Service
On my past few posts, I’ve pointed out some good customer service…now let’s look at the impact of a negative...
You Have 17 Seconds
What makes a customer interaction successful … the first 17 seconds. I called a wireless phone company yesterday about my...
Reminded of the Olympics
Olympic Stars – Good Customer Communication Skills? While thinking about my next post, I was reminded of the Winter Olympics…which...