Essential Training KPIs You Should Be Measuring
Your leaders are demanding value for the money they invest in training. How do you demonstrate beyond doubt that your...
What to Do When Partners Don’t Take Your Training
Your partners are the face of your brand. They sell your product, service it and market it. They’re the ones...
Does Your Sales Team Have Bad CX Habits?
Leaders want to deliver exceptional experiences. We all want to deliver for our customers, starting with a sales experience that...
6 Ways to Overcome Resistance to Gig Worker Training
Last year, model and cookbook author Chrissy Teigen put in a grocery order with a shopping service. She ordered 5...
Chalk up a Win-Win with Customer Training
The Experience Economy has changed the way businesses compete. Today, good experiences are table stakes; it takes GREAT experiences to...
4 Reasons to Invest in Training Gig Workers
There are a lot of reasons not to invest in training for gig workers. For one thing, mandatory training for...
Expectations, Education and Exceptional Experiences
I had the wonderful opportunity to speak to a group of learning professionals and others at SAP Customer Experience LIVE...
Getting Formal About Informal Learning
My Internet Time Alliance colleague, Charles Jennings, pointed me to this interesting article by Andries De Grip, titled "The importance...
Learning, what is it good for?
David Wilson, Founder and CEO at Fosway Group, Europe’s #1 HR industry analyst, joins us to share his thoughts on...
The importance of partner training
Imagine you’re a major company in the B2B space. Your sales are mostly handled by your channel partners, and to...
Supporting Gig Worker Performance
The Gig Economy is a thing. What I mean here is that there are an increasing number of companies using...
How technology is changing training in the airline industry
The aviation industry is facing a major personnel shortage. According to Boeing’s 2018 Pilot and Technician report, airlines will need...
Learning still isn’t very learner-centric
Learners are inching closer to the center of learning but still have a way to go. For the better part...
8 Skills That Are Often Overlooked In Customer Service Online Training
Are you offering your customer service team the resources they need to keep your customers loyal? In this article, I...
Task, Interrupted: How to Seamlessly Integrate Training into Work
You’re a sales manager, and your sales team needs training on a specific aspect of their jobs. Your organization intends...
What's the focus for learning technology in 2019?
Even with the many changes to the learning-technology space in 2018, I do believe that 2019 is the year the...
Optimizing Ideation
I’ve a personal mantra that you have to generate a lot of ideas to get a collection of good ones....
Critical consumption of content
Of late, I find a number of my posts are about taking down silly articles. And, I find that the...
Three ways to make learners more comfortable with L&D
This holiday season, the trends around gifts for adults can be classified by one word – comfort. Adults are asking...
The Top 5 Totally Terrifying Training Mistakes
Happy Halloween! And Feliz Día de los Muertos to our friends in Mexico and Latin America! Before you get decked...
Augmented Intelligence, Not Artificial Intelligence: E-learning’s Game-Changer
Artificial intelligence is a term that comes with a lot of baggage, thanks to popular culture. From Asimov to Westworld,...
See you at ATD 2017!
The ATD 2017 International Conference and Expo in Atlanta is THE place to be May 21-24! This is an awesome...
Technology Shifts Shine a Light on the Future of Learning
Every month I contribute a short video segment as the US correspondent for LearningNow.TV. For January, I compiled a brief...
Make 2017 the Year of Training Effectiveness
Don’t expect better results from your training programs if you aren’t willing to change how you think about corporate training....