Every task your staff performs affects the patient—whether they are in a patient-facing role or not. It’s absolutely critical to provide training on how to act with extraordinary sensitivity, care, and compassion to customers. Failure to properly train employees can also mean costly non-compliance fines and inefficiencies or errors in the revenue cycle. With the pace of change in Healthcare regulations, revenue cycle processes, and medical technologies, there’s no time to waste in putting the optimal training platform in place to improve the patient experience, while also increasing financial performance.
Healthcare companies trust Litmos for essential online learning to improve the patient experience and streamline the revenue cycle. With Litmos, patient access and revenue cycle staff learn best practices and develop key skills quickly and efficiently. Through an exclusive partnership with NAHAM, you can even pair specific revenue cycle courses and NAHAM’s AccessKeys®, allowing you to analyze 22 KPIs to evaluate your organization’s performance across five key areas: POS Collections, Private-Pay Conversions, Process Failures, Productivity and Quality.