Scale online support and accelerate ticket resolution
ServiceNow provides service management for every department in the enterprise including IT, human resources, facilities, field service, and more. They deliver a ‘lights-out, light-speed’ experience through their enterprise cloud, and are built to manage everything as a service.
SAP Litmos' integration with ServiceNow provides ServiceNow support staff with the ability to assign training courses to customers and partners who submit incidents. Support teams can effectively scale, enhance, and strengthen incident management operations by quickly responding with online training courses that provide customers with oodles of information and strategic service designed for education. Customer training courses are great for boosting customer satisfaction and accelerating ticket resolution in less time.