Leading Learning – Communicating with Customers
Good communication skills can be learned and developed. With more and more customer service interactions happening online or over the telephone, it’s important to learn how to ask the right questions, and give the right tone, to get the imperative information you need to solve an issue.
Good communication skills don’t have to be hard.
This course will help employees have effective conversations with their customers, regardless of the channel of communication.
Covered in this course:
- Importance of good communication
- Components of effective listening and questioning
- Different channels of customer communication
- How to effectively communicate with your customer