Breaking Down Communication Barriers During Collection Process
Communication barriers pop up when one person doesn’t understand the other. Common medical terms and acronyms may be old hat to you, but are often like a foreign language to patients. This course is designed to help you identify common barriers to communication, and give you the tools and tips to break them down. Once the barriers are removed, you will be successful in educating the patient in the collection process and be able to successfully obtain the required payment.
- Identify common barriers to communication.
- Recognize ways to break through the barriers.