Giving feedback and constructive criticism is a vital part of any managerial role. When you withhold criticism, problems persist, and an atmosphere of “holding back” is created. Conversely, being open and honest with your workers demonstrates genuineness and builds trust. People who receive critical feedback may be defensive at first, so the best way to present criticism is by acknowledging a person’s strengths before commenting on areas that need improvement. This course presents tips for preparing to deliver feedback as well as handling employee responses to criticism.
- Tips for preparing to deliver feedback
- Handling employee responses to criticism