Customer service’ is a pretty broad term. What do we actually mean when we say it? Well, generally, we’re referring to the experience we are given by a business. It’s how they treat us, how they handle complaints or issues, and how they leave us feeling after an interaction. And these days, it’s increasingly important to get it right. This course will look at how customers’ expectations have changed, and how your business can actually benefit from it.
- The importance of great customer service
- Technology and how it affects our business
- Benefits of word-of-mouth reviews
- Creating promoters
- How to be your best self