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Course catalog / Base edition / Using Empathy in the Customer Journey

Using Empathy in the Customer Journey

In the hospitality industry, you’ll often face customers who may be frustrated or unhappy. How do you acknowledge these customers with empathy and assurance, while making it second nature in your daily routine?

Find out more
using empathy in the customer journey course

Covered in this course:

  • Empathy
  • Phases of the Customer Journey
  • Advocacy Through the Customer Journey
Course length
10 minutes
Collection
Hospitality
Language
English
Country/Region
Global

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