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Course catalog / Base edition / Handling Customer Complaints

Handling Customer Complaints

Did you know that many unsatisfied customers don’t even bother to complain? Much more damaging, they simply leave and buy from your competitors. Obviously, customer satisfaction isn’t enough. Businesses need to positively delight customers if they want to earn their loyalty. It may seem counter-intuitive, but you can not only resolve customer complaints, but you can also turn dissatisfied customers into active promoters of the business.

Find out more

Covered in this course:

  • Customer service
  • Customer champions
  • Active listening
  • Empathy
  • Understanding
  • Customer satisfaction
Course length
15 minutes
Collection
Customer Service
Language
English
Country/Region
Global

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