Keys to Effective Communication 2019
A first impression can make a lasting impression when communicating, but this is especially true when discussing a balance due with a patient. The words said, tone, volume and speed of voice used along with non-verbal mannerisms can have an impact on the outcome of a discussion. This course will explore verbal and non-verbal communication techniques that can help you more effectively ask for and collect patient balances.
- State the three keys to understanding communication.
- Recognize how energy level affects communication.
- Describe the components to verbal and non-verbal communication.