Leading Learning – Creating Loyal Customers
In successful companies, their customers are more than just customers. They can be promoters, supporters, advocates, and fans. These passionate fans spend their money on the companies’ products or services and tell their friends and their friends’ friends to buy from the business. It’s no surprise there is a mutual admiration of the brand and the customer. The company’s customer service is the reason why most customers stay. This course will help employees understand their customers and turn them into loyal customers.
Covered in this course:
- Importance of loyal customers
- How to create loyal customers
- How to categorize customer needs
- Demonstrate how turn a customer into a loyal customer