Have you ever known someone that was just difficult to get along with? Sometimes, people seem to be looking for a reason to disagree with you. Even if you don’t work with someone like this, conflict will happen, whether it’s between you and an employee, or between two differenat employees. When conflict does arise, it will be up to you to manage it in an effective and professional manner.
- The importance of managing conflict
- Some effective conflict management techniques
- Several difficult personality types
- How to work with difficult people