Leading Learning – Managing Customer Feedback
Feedback is essential in the world of work. We all need feedback to progress and develop. Without it, we’d all stagnate. Gathering customer feedback gives you insight on how a customer feels about your product. This allows you to improve your product or service, when necessary, and collect and share praise when it’s given. This course will examine the benefits of feedback, why it’s important, and ways to gather it and act on it. We all think our product or service is great, but if our customers don’t, we’re wasting their time. How do you find out what your customer thinks? Through feedback.
Covered in this course:
- Definition of customer feedback
- Importance of customer feedback
- Different customer feedback tools
- Ways to manage and respond to customer feedback effectively