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Course catalog / Base edition / Leading Learning – Managing Customer Feedback

Leading Learning – Managing Customer Feedback

Feedback is essential in the world of work. We all need feedback to progress and develop. Without it, we’d all stagnate. Gathering customer feedback gives you insight on how a customer feels about your product. This allows you to improve your product or service, when necessary, and collect and share praise when it’s given. This course will examine the benefits of feedback, why it’s important, and ways to gather it and act on it. We all think our product or service is great, but if our customers don’t, we’re wasting their time. How do you find out what your customer thinks? Through feedback.

Find out more

Covered in this course:

  • Definition of customer feedback
  • Importance of customer feedback
  • Different customer feedback tools
  • Ways to manage and respond to customer feedback effectively
Course length
15 minutes
Collection
Customer Service
Language
English, Japanese, Korean, Portuguese
Country/Region
Global

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