Mastering the Telephone: Basic Skills
Telephones are the primary tool used today for conducting business, so it’s no wonder that to be successful in any business, you must be able to communicate effectively by telephone. This training is designed to help you master fundamental telephone communication and management skills that allow you to be productive while building rapport with your internal and external customers.
- Apply three fundamental telephone skills.
- Place calls on hold, transfer and take telephone messages effectively.
- Demonstrate appropriate telephone etiquette.