This course identifies the charge related UB data elements and discusses the charge description master (CDM).
This course identifies the UB data elements that are unique by patient and/or payer type.
This course identifies related UB data elements.
This course will explore verbal and non-verbal communication techniques that can help you more effectively ask for and collect patient balances.
This course guides you on how matching your communication style to a patient’s and how that leads to increased success in collecting patient balances when talking about payment obligations.
This course guides you through the Collection Touch communication cycle, helping you navigate any collection scenario and reach the end goal of a payment in full.
In this course, you will learn the definition of objection, how to determine whose objection it is, and some key words and phrases to help you achieve your ultimate goal of obtaining payment for the services given.
This course is designed to assist you in understanding what quality assurance means to you.
This course identifies the UB data elements provided through system input or calculation.
This course identifies how patient balances are managed and collected.
This course identifies what can happen when the patient/guarantor balances are not collected as soon as possible.
This course explains how the assumptions, presumptions and misconceptions you may have can influence a collection discussion.
This course will help you understand how to use the triage process of quickly assessing and categorizing as applied to medical collections.
This course is designed to help you identify common barriers to communication, and give you the tools and tips to break them down.
This course will teach you the important questions to ask patients in order to determine the primary payer, and help you understand how to implement billing correctly.
This course guides staff through multiple scenarios to assist them with determining if and when Medicare is the secondary payer.
This course covers the basic understanding Patient Balances.
This course identifies the components of a collection policy and the Collection Flow.
This course identifies payment solutions that can be a component of the hospital’s collection policy.
This course identifies the Collection Communication Cycle.
This course identifies the Public Location Accident Assignment Process.
This course identifies the Entity Request Determination Process.
This course identifies the Multiple Plan COB Determination Process.
This course identifies what can happen if the coordination of benefits assignment is not correct prior to billing.