Leading Learning – Questioning and Objection Handling
This course looks at the crucial roles both questioning, and objection handling have in the sales process. Having the ability to ask pertinent questions is equally as important as effectively answering any questions a customer may have for you. In the course, the learner will be taken through the different benefits and outcomes effective questioning has when selling to customers. Likewise, it will explore why objection handling is a natural part of the sales process and highlight tips and techniques to utilize when responding to any objections a customer may have.
Covered in this course:
- The importance of effective questioning and objection handling in sales
- Question types
- Effective questioning strategies
- The five steps to handling sales objections
- Objection handling in practice