Soft Selling in Hospitality
Nobody wants a pushy salesperson bothering them as they sit down for a nice, hot meal or when they check in to a hotel to relax. So, how should a hospitality employee push a product without appearing too… pushy? Soft selling is a more passive style of selling where, instead of bombarding someone with every option, service, or deal available, you listen to what they’re looking for and make recommendations accordingly. In this course, we’ll show you how a more casual, friendly approach to promoting your products can increase your sales, while making guests feel at ease, and help you maintain a relaxed atmosphere.
- What is soft selling?
- How to approach soft-selling in hospitality
- Effective soft-selling tips and steps