Essentials of Telephone Communication Skills
This course will provide a fresh look at your telephone habits and identify ways to finetune them. By practicing key telephone skills, making gradual improvements, and applying the skills described here, you’ll become more comfortable with your telephone contacts and ultimately realize more gratifying results.
Covered in this course:
- Understand the importance of positive representation of yourself and your organization
- Use of proper phone skills
- How to handle difficult situations