Understanding Conflict in the Workplace
Most people are uncomfortable with conflict, but is conflict always bad? There are different types of conflict, resulting in pros and cons within an organization. Perhaps the most important thing to realize is that managing conflict and engaging in effective negotiation are key to nurturing and preserving working relationships and fostering a positive work environment.
- Understand organizational conflict
- Learn how conflict can both benefit and harm an organization, and how negotiation is an effective way to decrease conflict